Product Description

As a professional emergency responder you are well trained to handle an extensive array of crises. Your tense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences.

This handbook is specifically designed to help you sharpen your professional communication skills and make you even more effective than you already are. Discover which of your actions speed recovery, or cause more anxiety and distress to a casualty.

What you say and how you say it can make all the difference. Learn which words can calm and help your patient, and what words and phrases you need to avoid. Understand how surroundings can upset victims, and how easily you can lessen their feelings of vulnerability, distress, pain, and fear.

Discover words and actions that support victim recovery, and others that can unintentionally hinder it. Learn how the surroundings can upset casualties, and how a first responder can easily calm their distress. Learn powerful communication models for use in every facet of life – at work, at home, and at play.